Nusaf

Privacy Policy

Last updated: January 2024

1. Introduction

Nusaf Dynamic Technologies (Pty) Ltd ("Nusaf", "we", "us", or "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and other applicable South African privacy laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Name and surname
  • Company name and position
  • Email address
  • Phone number
  • Physical address
  • VAT number (for business customers)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Referring website
  • Device information

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Respond to your enquiries and provide customer support
  • Send quotes and invoices
  • Communicate about products, services, and promotions
  • Improve our website and services
  • Comply with legal obligations

4. Legal Basis for Processing

We process your personal information on the following legal bases:

  • Contract: Processing necessary to perform our contract with you
  • Consent: Where you have given consent for specific purposes
  • Legitimate Interest: To improve our services and communicate with customers
  • Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing

We may share your information with:

  • Our suppliers and logistics partners to fulfil orders
  • Payment processors to handle transactions
  • Professional advisors (lawyers, accountants)
  • Government authorities when required by law

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Secure access controls
  • Regular security assessments
  • Employee training on data protection

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Typical retention periods include:

  • Customer records: 7 years after last transaction
  • Quote requests: 2 years
  • Marketing preferences: Until you unsubscribe

8. Your Rights

Under POPIA, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Object to processing of your information
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the Information Regulator

9. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. For more information, see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Information Officer:

Email: privacy@nusaf.co.za
Phone: +27 11 592 1962
Address: Unit 5, Tunney Industrial Park, 102 Harry Galaun Drive, Tunney, 1460